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Car Salesmen as Service Technicians!
by User177401 on
These people are not service techs, they are salesmen. Came twice for a total of 6 hours, the entire time telling us we need a new furnace. Knowing nothing about furnaces we were worried because it is very cold outside and we have a 3 year old daughter. So we agreed to get a 6000.00 dollar new furnace, we are very middle class and 6k is a ton of money for us. My wife's mother knew a furnace guy so we had him take a look the night before the new furnace was to be installed. He was at our home for 25 minutes replaced a hose and resets the furnace, he says you have a really nice furnace and it should last for multiple years. It's been working great ever since. Action should be ashamed for sending car salesmen on service repairs.
Owner response: We are sorry you had this experience. Please send your contact information to this account and we will have a manager contact you. Thank you.
they are thieves
by User174476 on
I scheduled a "Free AC tuneup" in late summer of this year, the tech came and told me i needed to change a rusted relay and some other part i cant remember (my AC was working as a champ), it was a total of 750 dlls and i told him i would think about it. A couple of months after during a cold night i switched my thermostat to heat mode and it would only blow cold air, i went down and removed the furnace cover, found a switch that controls the ignition being in the OFF position, turned it back on and furnace worked again, i guess they wanted me to be their first customer for the winter season calling them for a "repair" or a new furnace, in the 4 winters i've own this home i had never had to mess with that switch and why in the heck the technician would have to mess with my furnace in the first place. Stay away from this company and try to find an honest one, i know it can be hard.
Owner response: We are sorry you received this experience with us. We would like to discuss this with you, please message this account and we will have a manager reach out to you. Thank you!
by User58371 on
A few years ago a "service" technician came to look at my furnace. He didn't even look at the problem before starting on his sales pitch. After listening to his rant about government rebates and deadlines for eligibly, I eventually just asked him what the problem was with my furnace. Without investigating, he said, "You need to replace the filter." He charged me $65 for the "service" call and left. I logged into the Better Business Bureau and complained that I wasn't happy with PAYING $65 for a furnace sales pitch. After several back and forth messages, they agreed to refund my $65. I refused to change the BBB complaint to "resolved" until I received the refund. They didn't like that very much, but eventually sent the refund. By the way, the filter wasn't the problem.
Owner response: We are sorry you experienced this, but are happy that the issue seems to be resolved. If you have any further questions, please do not hesitate to reach out to us. Thank you.
by User173424 on
Overpriced and unreliable. I have had both plumbing and heating work done with them. Don't use them for plumbing. They charged $250 for something that broke 3 moths later. They wouldn't honor their work, so I had someone else do the same job, and they only charged $50. Don't use them for heating. They will never show up. I waited for days for them to come to my house to fix a broken furnace, and when they did show up, they had the nerve to charge me a fee to open the parts supply store after hours, even though I had scheduled a morning appointment.
Owner response: Thank you for your review, we hope to work with you in the future.
by User172802 on
they were supposed to come out Sunday, but they took down my # wrong and since they "couldn't get a hold" of me they cancelled the whole appointment! Then they said they'd be out first thing Tuesday morning and showed up at 5:20!!! Then the guys didn't even look at the pilot light or even act like he wanted to look at it and said it would be $1400!! Like I'm an idiot and would give them all my money for this! I told him I found them online for under $300 and he said those were the same thing we had. I asked if he had one that would last like 5 years because that's about all we'd need and that's when he said $1100. It was such a joke! Waste of time and awful company I'd never use again!!
Owner response: We are sorry you received this experience with us. We have reached out to you for a your contact information, you can expect a call from a manager. Thank you.
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