Hours of OperationsMonday - Friday 9:00am - 6:30pm
Saturday 9:00am - 5:00pm
Appliance Exchange of Utah in Orem
by User85410 on
We bought a upright freezer from Appliance Exchange of Utah. Prior to picking it up, they said that they would plug it in over the weekend so that I could see that it worked. When I went to pick up the freezer on Monday the freezer was not plugged in. The manager, Neil, guaranteed to me that the freezer worked great & that he personally checked this unit out himself. Being naive, I finished paying for the freezer & made arrangements for it to be delivered costing me $50 more. As soon as it arrived, I plugged it in. The motor turned on but even after being on all night, nothing froze & the temperature only went to 22. I called them and they said I would have to return the unit to them to look at it. So I had to pay someone to take it back costing me another $50. It has now been over 2 wks & they still do not have the freezer working correctly. They have my money and I have already spent $100
2 Fridges from them NOT working
by User8108 on
I had a fridge that wouldnt get cold so bought a new fridge for $250 from them. They assured me they had looked over everything before putting it on there floor to be sold and that it worked great. I had it about a week before it too started doing the same thing, not keeping things cold and the freezer not freezing things. They wouldnt give me my money back and I was forced to buy a brand new fridge from rcwilley. Just recently my sister's fridge went out (wasnt keeping things cold so ruining all of there food) and she went over there to buy a new one for $250. They assured her it was working fine, the manager said they have them plugged in for a week to make sure its working fine so they had to rent a trailor and after about a few days it stopped working and wouldnt keep things cold again.
Warranty not helpful
by User102920 on
The good news is that they offer a warranty, the bad news is that the warranty does not cover delivery. I wouldn't recommend buying a refrigerator from Appliance Exchange unless you have your own truck and don't mind hauling a refrigerator back and forth to get it fixed. I bought a fridge from them and it stopped working after a week. I arranged, with much effort, to have it taken down to Orem to be fixed, then paid to have it delivered to Salt Lake again. After another week, it stopped working again. Their purchase agreement is written such that you cannot get your money back. They offered to exchange the fridge for another one, but I didn't want to haul it around anymore or pay any more for delivery, and I was afraid that I would just get another fridge that didn't work. I ended up calling Mauricio at Appliances Repair Center to fix it. If you want to buy a refrigerator from someone who will honor your warranty and come to your home to do it, buy one from Mauricio instead.
Faulty Dryer took 9 months to fix
by User107749 on
We bought a dryer in April and after we got it home, found it wasn't working, so they said they would fix it(they had to order a board), no charge. We tried calling them for months, with no answer, finally getting through 3 months later, and they couldn't find the dryer or the paperwork. Several more calls, they located it, but it hadn't been worked on, told us it would be a few weeks to get the board and they would call us back when it was fixed. One month later there was still no call, we called them and were unable to get through(we left messages) for another 3 months. When we finally did they said that they didn't have our paperwork, they still hadn't fixed the dryer and that the part was too expensive to fix. We said we wanted a refund, but they said they wouldn't because it had been so long and that they didn't have our paperwork. We then convinced them to order the part, but still didn't hear from them. 9 months from purchase they told us it was fixed. We still don't have it.
Dishonest about their appliances.
by User109992 on
We just bought a dishwasher from them and even talked to the repairman for 30 minutes to get his advice on the best machine. When we took the dishwasher home and ran a cycle, the water intake pipe underneath leaked. We know that they had to have known about this leak because we found plumbers stop leak putty inside this pipe, as if they had tried to cheaply fix the issue without telling the customer.
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