by User66966 on
The service tech was professional and did not leave a mess or damage anything. However, the tech charged me an extra $89 for a service I should not have been charged. When I noticed this I called and asked for a refund of the extra charge. I was turned down because the company considers my return duct to be an "additional main". I called other duct cleaning companies, including a national company, and they all confirmed that this is not consistent with their practices and that a return is defined as the opening and pathway leading to the furnace. Discount defines a return as being only the opening behind the return vent and zero of the pathway. The main in charge at the office stated he did not want to "leave a bad taste in my mouth" about the service and, in so many words, that the coupon was just a way for them to come into a home and build a rapport before mentioning extra costs. A recent general inspection stated my ducts need cleaning. Use a more upfront, BBB accredited company.