Baffled and Frustrated
by User84163 on
Back in July I walked into DL Shippen's place of business and talked to their receptionist who assured me that there is almost nothing they cannot create with concrete. I wanted a modern, contemporary gas firepit. She said she would relay the message and they would call me. Weeks went by. I called them again and talked to one of their concrete finishers who again assured me that he would call back. Weeks went by again. He assured me that he would look over what I wanted and call me to set up a time. It has been 3 weeks. Baffled and frustrated. As a potential customer, I would have appreciated a simple explanation that they had no intention of ever taking on my project. It seems cowardly that they would put on that pretense and dishonest to make assurances with no intention of ever following through. It causes me to wonder if those are the values with which they run their business. Not recommended.