Hours of OperationsMonday - Friday 10:00am - 7:00pm
Saturday 11:00am - 7:00pm
Great Customer Service!
by User99780 on
Referring to the unhappy lighting customer, how can it be a rip-off when none of the aquarium stores allow returns on lighting? I was just in there the other day and they have a sign stating no returns on lighting. The reason for this is because customers could buy lights, take them home and put their old lights in the box and try to bring them back. I've known the owner of Live Rock 'N Reef for over 10 years and know them to be very reputable and customer service oriented. The fact that Live Rock 'n Reef has just moved from a smaller shop to one about 3 times the size speaks volumes for their focus on customer service. Don't be fooled by a negative review, try them out for yourself. They have tons of positive reviews here: http://www.liverocknreef.com/testimonials.html
Awesome Live Rock!
by User121813 on
I recently ordered 100 pounds of cherry picked rock and I have to say man! awesome!!!! I was referred by a local petshop and they said you have the best live rock on the market and they were right, it was packed well and had heat packs inside which I was worried about because we are in the teens here in detroit, I was so glad I did not have to cure it either, I put it right in the tank and have had many compliments. will send all my ree ***** eeping buds your way.
I am a customer for life
by User121814 on
I called in to order some live rock for my new setup. I talked with Bill at LRR and man was he awesome. He told me exactly what i needed. I ordered 120lbs of the Primo and picked it up this morning at the airport. IT IS AWESOME. I actually received over 130lbs. It is the coolest i have ever seen. On top of that, I placed an order online for some other items and then Bill called me and told me somethings that i had ordered that i didn't need and recommended some things I did need. These guys rock! I'm a customer for life.
DO NOT GO!!!! RIP OFF!!!
by User98705 on
I went to go buy some bulbs for my dad and the guy that was helping told me to buy some bulb and try them out and if they don't fit come back and change them. So they didn't fit and when I went back the owner told me no exchange and to bad. even tho his worker told me I could return them. He was rude and super bad service will never go back and don't recommend anyone to go there.
horrible customer service
by User98704 on
I own several tanks and was in need of some pH strips and some chemical to stabilize the pH. A friend of mine mentioned there was a new fish store around my area so I decided to go there. BAD MISTAKE. The person there (who was either the manager or owner) was a complete jerk. Talked to me as if I didn't know anything about tanks. In all acuality every time I asked them something they didn't even know what I was talking about. What a complete joke. Why go into a business in which you have no clue about. Waste of my time