by User116144 on
David was very polite when we went to the shop to look at carpet initially. He was on time and very patient while we searched for what we wanted. He was able to get it installed only two days later. It looks wonderful and is extremely soft. We also saved $800 over going to Lowes or Home Depot and got the exact same brand and color.
Horrible customer service
by User103038 on
I was a returning customer because the price was unbeatable and the first job was done well and on time. This business had great word of mouth reputation from builders but..... I was given the run around for about 2 weeks after I had been told we would be getting the product we wanted installed. I was told I would be sent a proposal (never got one) then every time I called the owner he acted as if I was inconveniencing him and kept telling me he would call me back - Which he never did. After waiting and calling back many times to get the came response I called one final time to see what the problem was and was pretty much told that he didn't have time for me or my business. Just a warning to think twice about this guy if you aren't a builder /contractor, he probably won't be interested in giving you any type of customer service or the products or service you need for that matter.