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1. Industry changing technology
2. IICRC Certified Technicians
3. Right vs. Wrong
4. No Soaps, Shampoos or Detergents
5. Electrolyzed Oxidative Water
6. Amazing retrieval system
7. No Residue
8. Rated #1 by Carpet and Rug Institute study
by User177861 on
Just had the carpets cleaned and can say I am very happy with the job done. The tech was on time, even a little early, went right to work and had it all done in an hour. No mess left and carpets look great. One area very stained from the wheels of a wheelchair but they worked really hard on this area and it's much better. The price was as quoted and no pressure to purchase any thing else. This is the 2nd time I've used them in the past 2 years and I will use their services again.
I can not begin to express my Disappointment
by User176751 on
First lets start with the price they quote is not the price they show up with $39 difference. Ok, people make mistakes. Second Technician Joseph begins with the hard up sell. again Ok people need to make a living. Third Joseph tries a third time to re negotiate the agreed upon price. Ok points for trying. Again with the upsell which we already agreed to on the phone but now our price is increased another 200 dollars. My wife asks Joseph to leave. Joseph then agrees to the original listed price. Joseph apparently is very popular. Joseph likes to text a lot and apparently got lonely so he invited his friend over for a good old fashion "bs" session. Joseph spent 5 hours at our home cleaning 4 rooms and stairs (around 750 of open carpet no furniture on the floors)If Joseph had put 1/5 the effort into cleaning as he did with the upsell, texting and B.S.ing, he would have been finished in an about 2 hours and carpets I am sure would have not been soaking wet and super smelly. HORRIBLE
small pet urine
by User172679 on
We have two yorkies and one is very small. I took a black light one night playing with the kids and to my surprise saw a ton of dog pee spots (I didn't know you could see them with a black light). Anyway, we called up zero rez. They said they handle pet urine all the time and that it would get rid of the smell. No sir! It didn't. We have a fairly new home and are very clean people (the dogs must have been sneaking it, because none of us had ever seen them piddle inside). That is, we called zero rez because of what we were living in, but we couldn't smell it unless we got right down to the carpet and sniffed. They are small dogs. Anyway, zero rez came. Very professional, very kind, very friendly. A few days later we could smell it. It was almost worse than originally. So, they came back and we put a little tape on each spot so they knew where to clean. Unfortunately, the second time didn't remove it either. It removed a lot of it though...probably 70 percent. 3 stars.
by User168180 on
Scheduled to have Zerorez clean my carpent in the morning and even took half a day off work. Spent two hours the night before moving all my furniture and items out of the rooms. By 12:00 noon on the day I was scheduled for the cleaning I had not seen or heard from them by. Spent the next hour trying to call their business number and could not get in contact with anyone. By 1:00 pm I finnaly got a call back and was told that it would be another 2 hours before a technician would be to my home. At the point there was not way I could wait that long and had to cancell. The woman I delt with did not seam to care one bit about my inconvience or the fact that I would not do buisnss with them.
Misleading website and services
by User156541 on
My sons room is the outhouse for our 2 pugs. We have a rug doctor that I have been very happy with as far as cleaning the carpets, but it couldn't get the pee smell out. We had a Groupon for another company to clean it and spent $60 on them and it still smelled. Zerorez has commercials on the radio and were on good things utah, where my wife saw them. She saw their pet cleaning and how they got the urine deep out of the carpet so she ordered it online. Their online prices are very misleading. Pet Treatment $50, that only means that they spray a different spray on yoru carpet, you still have to pay the $29 to clean that room. Our tech was 2 hours late and seemed rushed to get done. When he finished the room i asked him if the pee smell was gone for good and he said he can only smell their cleaner, but when the carpet dried, the pee smell was as bad as ever. I spent $150 on them to come and now i'm just going to spend $360 and replace the whole carpet. live and learn i guess...
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