1. Industry changing technology 2. IICRC Certified Technicians 3. Right vs. Wrong 4. No Soaps, Shampoos or Detergents 5. Electrolyzed Oxidative Water 6. Amazing retrieval system 7. No Residue 8. Rated #1 by Carpet and Rug Institute study
$79 Internet Special
Details: Get 3 areas of your home cleaned for just $79.
Follow up to Terrible Situation
by User210034 on
Zerorez never responded to my concern. Additionally, the Better Business Bureau tried twice to resolve the dispute but Zerorez completely ignored their requests.
by User207032 on
West Jordan, Utah. In May 2013, I called Zerorez to clean my new home. I paid $740 for all carpeted rooms, two hallways, and two pet treatments. It was time to clean my carpet again, so I called Zerorez. Doug looked up my old order. There were several discounts running for the holidays. I wanted to stay under $500, so we agreed to take cleaning the stairs off the order. Doug said they could do everything from my original cleaning, minus the stairs for $500. When the (very nice) technician arrived, he told me it would be $900. Both he and I called Zerorez. I spoke with Doug, who informed me that he took off everything that was keeping the price over $500. I told him, I would not have ordered carpet cleaning that did not include pet treatment. After the tech and I spent more than an hour on the phone with Zerorez, the tech was instructed to LEAVE. Zerorez left me with nearly every bed and couch in my house stacked in the dining room, bathroom, and laundry room. Unbelievable.
Carpet Cleaning and Upholstery Cleaning
by User204926 on
Eldon and Ben were the Zerorez technicians. Both were professional,courteous,friendly and on time. They explained the cleaning process,as it was the first time we had used them. They were not inexpensive,but I knew upfront the cost ($33/room, $35/area rug, $120/sofa, $50@/2 chairs which was a 10% discount and ottoman free). This was comparable,however,to what we had paid other companies. I would have been happier if they'd cleaned the area rug for free,but $35 wasn't unreasonable. We wanted to try Zerorez as they don't use soap and we don't like the sticky residue it leaves on our carpets. We also liked the "Gotta Love It" guarantee to come back within 30 days to clean spots. Our carpets hadn't been cleaned for 3 years, so they needed cleaning and we were pleased with the results. I was most pleased with the upholstery. Our sofa and chairs had dirt and stains on the seat cushions and on the arms and they look almost like new. The carpets did take longer to dry.
by User24089 on
Beware! My invoice came to $300 more than my estimate. We weren't prepared for the additional charges NOT identified before the service. Zerorez also did not deliver the additional promotional services that were included with my order. Overall it was a bad experience, and I don't really care about the hype of my carpet and residue. They left a lot of product on my floor in sealing my grout so I now have to mop my recently "professionally cleaned" floor to clean up what Zerorez left behind. I will find a better company to do business with next time.
Worst carpet cleaning ever
by User186115 on
After hearing Zerorez endorsed on KSL radio by Dowg Wright, I figured they must be a good company. I was so wrong. They charged almost twice what I have paid for when using any other carpet cleaning service, were an hour and a half late, but worst of all was the incredibly horrible job they did. They didn't even attempt to clean under my dining room table even though I'd moved nearly every chair, etc. out of the way and they left the majority of spots behind even though every other carpet cleaner I've used has gotton similar stains out without a problem. I think if KSL had any integrity at all, they'd stop endorsing this company. I know now that if KSL endorses something, it's a company I'll steer clear of *****
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