4123 S 420 W
Salt Lake City, UT 84123
1. Industry changing technology
2. IICRC Certified Technicians
3. Right vs. Wrong
4. No Soaps, Shampoos or Detergents
5. Electrolyzed Oxidative Water
6. Amazing retrieval system
7. No Residue
8. Rated #1 by Carpet and Rug Institute study
My experence with Zerorez
by User119988 on
Once I got a quote on the phone I was very excited. once the arrived the price went up 25%. If there are some reasons why the price may increase that should be discussed on the phone before making the appointment. I will be more cautious before I recommend this company.
VERY VERY POOR EXPERIENCE
by User87139 on
My experience with Zerorez has been terrible from beginning to end. First of all, they are very pricey. This was fine with us as we wanted to the job done right and we were willing to pay for it. We called them because we needed to get a black-light inspection done in our rental property. We made it very clear this is what we needed. They gave us a 3 hour window and still showed up late. Then, in stead of performing the black-light inspection, the technician pulled back the carpet in two areas and did nothing else. Then he gave us a quote of $650 to clean the carpets and said if he found any other trouble spots, he would charge us more at his discretion. I would steer clear of this company. High price, poor service. No thanks.
Terrible!! Do not use this company~
by User90027 on
When they advertise 3 area, that DOES not include stairs. Stairs are an extra $5 a stair.. False advertisement. Also their advertisement makes it sound like the warranty is included, NOPE that is EXTRA, then when you try to use the warranty you get "your spill is not included". Awful! Awful! Awful! The get one star because the man that came into my home was nice and worked hard.
ZEROREZ OVER CHARGING - POOR WORK
by User92107 on
My mother called Zerorez because she heard a radio ad for a 3 room special. By the time the company left they charged her $750 for the service. They talked her into cleaning and putting a fabric barrier on all of her chairs and couch. The funny part is my Mother is 85 and lives alone in her house. Since she purchased the chairs and couch probably 10 people have sat in it. Plus the spots in the rug were back within a month. In my opinion they preyed on an elderly lady. I once had respect for a Gephardt reviews, I contacted them and they have not lifted a finger to do anything or even contact me.
Way too Expensive, No Customer Service
by User92289 on
We had our carpets cleaned on Sept 21, 2012. Carpets were cleaned and the service tech was a nice guy, the only reason I gave them a 1 instead of 0. Cleaning was adequate, but nothing special. The truck they used also left a large oil spot in my driveway. The 79.00 special quickly became 199.00 (Over twice what we have ever paid and had less space cleaned). Called and talked to the lady who answered, explained the problem and we were charged 70.00 for space I could not account for. Promised to check with the tech and call right back. I called 3 days later, got different person who chastised the first for not calling back, had to check with mgt. Still didn't call back. Tried again for third time. Same promise to call right back. To date I have still never received a call back and still no credit to my account. Still have spot in my drive, Carpet took 3 full days to dry!! Save your money and use another cleaner. Never seen such a lack of Customer Service.
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