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1. Industry changing technology
2. IICRC Certified Technicians
3. Right vs. Wrong
4. No Soaps, Shampoos or Detergents
5. Electrolyzed Oxidative Water
6. Amazing retrieval system
7. No Residue
8. Rated #1 by Carpet and Rug Institute study
Misleading website and services
by User156541 on
My sons room is the outhouse for our 2 pugs. We have a rug doctor that I have been very happy with as far as cleaning the carpets, but it couldn't get the pee smell out. We had a Groupon for another company to clean it and spent $60 on them and it still smelled. Zerorez has commercials on the radio and were on good things utah, where my wife saw them. She saw their pet cleaning and how they got the urine deep out of the carpet so she ordered it online. Their online prices are very misleading. Pet Treatment $50, that only means that they spray a different spray on yoru carpet, you still have to pay the $29 to clean that room. Our tech was 2 hours late and seemed rushed to get done. When he finished the room i asked him if the pee smell was gone for good and he said he can only smell their cleaner, but when the carpet dried, the pee smell was as bad as ever. I spent $150 on them to come and now i'm just going to spend $360 and replace the whole carpet. live and learn i guess...
I won't be calling them again.
by User145883 on
My first experience was great with Zerorez. Ike came and cleaned my mother's carpets. Since then my mother has used them a couple times to her satisfaction, but every time she makes an appointment, they call me and ask for her. The one other time I had them come clean my area rug, they called me and asked for her. After they were done with my area rug, it had a couple of "bubbles" that weren't there before. It's not a big deal as I'm going to replace the rug. When I tried to write them a letter (to basically tell them I don't appreciate the mixed up phone calls and that I would no longer be using them for carpet cleaning) the post office returned it as undeliverable. So, I'm writing this review, and I won't be using their service again.
Terrible Customer Service, Mediocre Job
by User137732 on
Technician was super-late. Zero Rez told us that he would could between 3pm and 6pm. Timing was important; we had kids to put to bed and I took time off work. Zero Rez called at 4pm telling us technician would come nearer to 6pm. 6pm came and I called. Zero Rez couldn't get a hold of him. Zero Rez then called telling me the technician would come near 7pm, giving me technician's name and phone; Zero Rez said he was late was because the previous customer asked for extras (so they were willing to inconvenience me instead of making the customer with extras reschedule). The technician was switched on us without Zero Rez telling us, because the technician whose name and number I was given didn't answer, and I got a call from a technician with a different name and a different phone number, who said he would come at 8:30pm. We timed our kids' bedtime around it, but he ended coming at 8pm, in the middle of my toddler's bedtime routine. Service was mediocre, no better than the next guy.
Awful experience. Don't use Zerorez.
by User111128 on
Heard radio special running for $69, so I set up an appointment. They cleaned the carpets, and then the tech offered to stretch a carpet area that was bunching up for free. After doing that, he tried to sell us additional products like overpriced air filters for $80. When we declined, he started using high-pressure sales tactics on my wife, and guilt-tripping her because "value" of the carpet stretching was worth $100. He would not let up and kept making her feel bad over the "free" carpet stretching. When he left, she had paid over $200 for our 3 room area. What's worse is that they didn't even give us the $69 deal. It took incredibly persistent, multiple phone calls for over a month to get the money beyond the $69 refunded. I will never use them again. We hate high pressure sales tactics, and any company that resorts to sneaky tricks like providing a free "favor" and then turning it around on you to guilt trip you into buying something else is the worst. Avoid them like the plague.
bait and switch
by User133647 on
I have used Zerorez before..this is the last time. Everytime they come out it ends up being twice as much as they quote on the phone. The poor guy spends more time talking on his phone to his main office about prices they quote. And to top it off, they no longer accept Amex.
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